Ninian Wilson, Global Supply Chain Director at Vodafone and CEO of Vodafone Procure & Connect, explains why investing in people development is essential to building strong supplier partnerships and delivering better customer outcomes. The case study explores how capability building, SRM training, and a culture of continuous learning underpin Vodafone’s approach to supplier collaboration and customer delight.

A leading UK financial services organisation partnered with State of Flux to strengthen supplier management capability across multiple divisions. Through diagnostics, tailored learning, and practical coaching, teams built confidence, consistency, and resilience in managing high-risk and strategic suppliers.

Harbour Energy set out to build practical supplier management capability across three global regions. This article explores how their teams applied SRM principles in real time, created consistency across contracts and cultures, and started shifting supplier relationships from transactional to collaborative.