Reports & Publications
2025 Global SRM Research Report - From Customer of Choice to Customer Delight
This latest Global SRM Research Report explores how leading organisations are moving beyond Customer of Choice to achieve Customer Delight. Discover how respect, trust, and loyalty in supplier relationships can shape the end-customer experience, supported by insights, data, and case studies from global brands.
2024 Global SRM Research Report - Return on Relationships
The report focuses on "Return on Relationships" (RoR), moving beyond traditional cost-based metrics to encompass the full spectrum of value that strong supplier partnerships can offer. From risk mitigation and supply chain resilience to driving innovation and sustainability, RoR represents a comprehensive approach to supplier management.
2023 Global SRM Research Report - Extended Enterprise
In addition to providing insights across the six pillars of supplier management, this year's report focuses on the Extended Enterprise, delving into the ever-evolving landscape of supplier relationships and strategies shaping the future of global business. We invite you to explore actionable insights that may empower your organisation in this dynamic environment, along with case studies and engaging articles.
2024 Global SRM Research Report - Return on Relationships
The report focuses on "Return on Relationships" (RoR), moving beyond traditional cost-based metrics to encompass the full spectrum of value that strong supplier partnerships can offer. From risk mitigation and supply chain resilience to driving innovation and sustainability, RoR represents a comprehensive approach to supplier management.
2023 Global SRM Research Report - Extended Enterprise
In addition to providing insights across the six pillars of supplier management, this year's report focuses on the Extended Enterprise, delving into the ever-evolving landscape of supplier relationships and strategies shaping the future of global business. We invite you to explore actionable insights that may empower your organisation in this dynamic environment, along with case studies and engaging articles.
Collaborative Supplier Innovation – Unlocking the Benefits
This white paper is written for organisations striving to make supplier-enabled innovation a practical reality. It explores how to close the innovation gap by focusing on real business challenges, engaging the right supply partners, and building the confidence and capability to lead agile innovation programmes.
SRM: Stimulating and Managing Supplier Innovation
This white paper is written for supplier relationship managers to help them create an environment where suppliers are actively bringing new ideas to the table and then screening, selecting and managing those ideas having true joint value potential through to delivery.
SRM: Segmenting for Value
This paper outlines our approach to identifying the supplier relationships that can deliver the greatest value. It explains how segmentation helps focus time and effort on the suppliers where SRM will generate measurable benefits, while also setting the foundation for governance and tailored treatment strategies.
Inside the Buyers’ Head
Written for sales leaders and account managers, this white paper provides insight into how procurement teams think and operate. It offers practical guidance on building stronger relationships with buyers and positioning effectively to win business.
The Crucial Role of a 100-Day Supplier Management Review for a New Chief Procurement Officer
This paper highlights why new CPOs should prioritise a 100-day review of supplier management. It explores how early action can strengthen relationships, improve efficiency, and position procurement as a customer of choice, setting the tone for long-term success.
Defining the Role “Head of Supplier Management” for Your Company
Drawing on two decades of client experience, this paper examines what makes a successful Head of Supplier Management. It explains why the role must go beyond managing a handful of key suppliers or systems, and how to build the right mandate, support, and change programme to deliver impact across the business.
2022 Global SRM Research Report - Building Resilience
In addition to providing insight across our six pillars of supplier management, this year’s State of Flux report, explores the topic of building resilience within your organisation and supply chain, supported by global research, interviews, and case studies from international organisations.
2021 Global SRM Research Report - Growing and Protecting Value
In this report you'll discover how to grow and nurture value in extensive detail, supported by global research, interviews and case studies from leading international organisations.
2020 Global SRM Research Report – Supplier Management at Speed
This report reflects on the unprecedented challenges of 2020 and the rapid adaptation seen across organisations and supply chains. It explores how supplier management must evolve at speed to meet uncertainty head-on, and how businesses can use SRM to rebuild resilience and emerge stronger.
2019 Global SRM Research Report – Harnessing and Growing Supplier Innovation
This report highlights innovation as a top driver of strategic supplier management. It examines why so many organisations struggle to realise supplier-enabled innovation, while showcasing lessons from leading firms on how to turn supplier collaboration into growth and competitive advantage.
2018 Global SRM Research Report – Nurturing Growth in a New Climate
This report explores sustainable SRM, highlighting the growing pressure on organisations to improve social and environmental impact through their supply chains. It examines how embedding SRM into day-to-day business practice can drive sustainability while unlocking wider business benefits.
2017 Global SRM Research Report – Solving the Value Puzzle
In 2017, our research focused on how SRM can unlock value in a rapidly changing business environment. With digital disruption reshaping industries, the report shows how innovation and collaboration with suppliers can help organisations accelerate growth and seize new opportunities.
2016 Global SRM Research Report - Supplier Management at Speed
This edition reveals how Fortune Global 500 companies are missing out on an estimated $550 billion in potential savings, revenue growth, and efficiency gains equivalent to a third of their profit. The report features case studies from Mars, Ladbrokes, Telstra, and AIB, demonstrating how a systematic approach to SRM can both reduce costs and unlock innovation.
2015 Global SRM Research Report - Harnessing and Growing Supplier Innovation
The 2015 SRM research has found there is a direct correlation between companies that are leading in supplier relationship management and strong senior backing. 46% of leading companies say that SRM has the support of their top executives.
2014 Global SRM Research Report – The Journey to Customer of Choice
The 2014 report explores what it means to be a customer of choice and why it matters. It outlines how organisations can define, measure, and achieve this status, showing how SRM leaders gain greater post-contract financial benefits and secure preferential access to innovation, talent, and resources.
2013 Global SRM Research Report – Six Pillars for Success
The 2013 report identifies the six pillars that underpin successful SRM. It shows how leaders are twice as likely to achieve financial benefits of 8% or more, while also securing customer of choice advantages such as innovation, joint development, and access to the best supplier talent.
Spotting the early warning signs of a company’s impending financial collapse
This white paper from LexisNexis and State of Flux investigates how the systematic monitoring of a company’s news coverage can enhance more traditional financial monitoring techniques.
2012 SRM Research Report: Voice of The supplier - A Step Closer to Mutual Benefit
Despite the challenging economic environment, this 2012 research shows that the leaders in this field are enjoying an increased level of benefit and more return on their efforts than ever.