BT sought to strengthen relationships with key suppliers while facing rapid change in the telecoms sector. Its SRM programme enabled more collaborative partnerships, unlocking innovation and improving delivery across critical services.

Telstra needed to rethink how it managed critical suppliers across a rapidly evolving telecom landscape. By adopting SRM, the company improved governance, strengthened collaboration, and created more resilient partnerships to support innovation and reliable service delivery.

Mediacom recognised that supplier relationships were central to delivering quality media services at scale. By applying SRM, the company improved collaboration, streamlined governance, and built stronger partnerships to support performance and innovation across its network.

KPN, one of Europe’s leading telecom providers, set out to transform how it worked with strategic suppliers. By embedding SRM, the company shifted from transactional deals to long-term partnerships that deliver innovation, resilience, and competitive edge in a fast-changing market.

Vodafone operates one of the largest and most complex supply bases in global telecoms. By embedding SRM, the company strengthened its partnerships with key suppliers, creating space for innovation, improving resilience, and delivering value across multiple markets.

When COVID-19 disrupted global supply chains, this major telecom provider had to protect network continuity for millions. With State of Flux, it rapidly deployed SupplierBase and ran risk workshops to gain real-time visibility, prioritise actions, and maintain service stability.