Surrey County Council needed to unify supplier management across a complex public sector environment. With a structured SRM approach, it improved consistency, strengthened engagement, and ensured better outcomes for local services.

The City of Melbourne turned to SRM to strengthen relationships with its most critical suppliers, ensuring public services remained reliable and cost-effective. This case study shows how structured governance and closer collaboration improved resilience and created greater value for the community.

The Australian Defence Force depends on critical suppliers to maintain readiness and deliver complex defence projects. By embedding SRM, the organisation improved governance, strengthened collaboration, and ensured supplier partnerships supported long-term capability and resilience.

Royal Mail relied on a complex network of suppliers to keep parcels and mail flowing, especially during peak demand. This case study shows how clearer governance and closer supplier collaboration reduced disruptions, improved responsiveness, and protected service reliability for millions of customers.

The UK Cabinet Office needed greater consistency and accountability in how government departments managed critical suppliers. By adopting SRM, it created structured governance, improved collaboration, and strengthened resilience across public sector procurement.

The US Postal Service relied on a vast supplier network to maintain operations across the country. By introducing SRM, it created stronger governance, improved supplier collaboration, and ensured better service delivery in a highly regulated and cost-pressured environment.

The New Zealand Defence Force needed to improve how it worked with critical suppliers delivering essential services and equipment. By embedding SRM, the organisation created stronger partnerships, clearer governance, and greater accountability, ensuring readiness and long-term value in a complex public sector environment.

Faced with fragmented data and manual scorecards, this government department used SupplierBase to centralise supplier risk and performance management. Automation replaced duplication, improved reporting speed, and gave leaders real-time visibility across all supply partners.