Transforming Supplier Collaboration Through Centralised SRM — SupplierBase Case Study

For many years, this global travel company relied on manual processes, decentralised data and limited visibility to manage supplier relationships. Despite working with numerous critical suppliers across multiple regions, there was no central technology platform in place to support effective supplier management or collaboration beyond contract award.

This lack of structure made it difficult to scale. Supplier data was incomplete or unreliable, risk information was siloed, and post-contract engagement was largely reactive. As supplier expectations grew and internal scrutiny increased, it became clear that the status quo was unsustainable.

With State of Flux, the organisation implemented SupplierBase to create a single platform for supplier collaboration, contract governance, and performance visibility.

Challenge

The business had no tools in place to support SRM.
What existed instead was a patchwork of disconnected spreadsheets and offline documents. Teams tracked contracts manually, with no shared system to monitor expiry dates, commercial obligations, or risk exposure. Temporary workers were being managed without standardised performance criteria. And collaboration with strategic suppliers rarely went beyond day-to-day operations.

This created bottlenecks. With a growing supplier base, the team needed more scalable ways to manage relationships, reduce risk, and enable strategic engagement.

Our Approach

State of Flux deployed SupplierBase with full configuration support to meet the organisation’s requirements across three core pillars: contract visibility, performance management, and relationship collaboration.

Working closely with both the procurement team and key suppliers, we took the following steps:

• Contract Management
  A full contract cleanse was completed to identify and resolve data gaps. Key contract terms and metadata were extracted and uploaded into SupplierBase’s contract module, giving the business a single point of truth. This effort also ensured compliance with a key audit requirement – a major internal milestone.

• Joint Business Planning
  Previously ad-hoc JBPs were digitised and embedded into the platform. This allowed client and supplier teams to work from a shared view of goals, timelines and responsibilities, reducing duplication and improving transparency.

• Performance Measurement
  A new approach to supplier performance was introduced, starting with HR metrics. This allowed the business to monitor delivery quality for temporary contracted workers – a key risk area – and provide automated reporting across business units.

• Capability Building
  To embed adoption, State of Flux trained the Category Management team to use the system effectively. This ensured the platform would not only be used – but used well.

Outcomes

The results have been significant:

• Improved collaboration with strategic suppliers through live Joint Business Plans

• Greater visibility and control of contracts and associated risks through a structured repository

• Stronger audit readiness thanks to a comprehensive contract data cleanse

• Widespread uptake of performance scoring, including automated reporting and KPI tracking

• Upskilled procurement teams, confident in using the system to support SRM activities

What started as a compliance-driven implementation became a broader transformation in how the business engages its most critical suppliers. SupplierBase now acts as the central hub for supplier performance, risk, and relationship planning – creating a foundation for long-term value.

Want to build supplier relationships that go beyond contracts? Explore SupplierBase or get in touch for a tailored demo.