Over the past 17 years, State of Flux’s Global SRM Research has tracked how organisations manage their most important supplier relationships. One insight has become increasingly clear: the experience suppliers have when working with an organisation directly shapes the experience ultimately delivered to end customers.
While many organisations aspire to be a Customer of Choice for their most strategic suppliers, fewer understand what it truly takes to translate that position into tangible customer value. Strong intent, clear strategies and formal SRM frameworks often exist, yet the connection between supplier experience and customer outcomes is rarely made explicit or actively managed.
At the Wellington SRM Summit 2026, we will explore how leading organisations move from Customer of Choice to Customer Delight. Drawing on the latest research and real-world examples, the discussion will focus on how managing the supplier experience with intent can unlock sustained value and superior customer outcomes.
🕒 Time: 8:30am - 12:30pm NZST
📅 Date: Tuesday, 9 June, 2026
📍 Location: Te Iho, 1 Bowen Street, Pipitea, Wellington, NZ (Google Maps)
Speakers at 2026 New Zealand Summit
Michael Alp, General Manager | New Zealand Government Procurement (MBIE)
Michael Alp leads New Zealand Government Procurement (NZGP), providing policy oversight and system leadership across a government procurement landscape with annual spend of approximately $51.5 billion.
He brings nearly 30 years of experience across public and private sectors, with a focus on advancing a more future-focused, cross-functional approach to government procurement.
Sarah Bodel, Vice President Asia Pacific | Buddi Ltd
Sarah Bodel is Vice President, Asia Pacific at Buddi Ltd, a leading provider of GPS electronic monitoring technology supporting criminal justice, victim safety, and lone worker protection programmes worldwide.
She brings more than 14 years of experience across public and private correctional services, combining operational, commercial, and strategic expertise. Her background includes roles within custodial and community corrections, alongside extensive experience in business development, stakeholder management, and the delivery of complex government and public safety programmes. At Buddi, Sarah leads the organisation’s growth, commercial strategy, and strategic partnerships across the Asia Pacific region, working closely with government agencies, correctional authorities, and industry partners to deliver technology solutions that enhance public safety and rehabilitation outcomes.
Matt Humphrey | Owner, Gilmours Wellington (Foodstuffs North Island)
Matt Humphrey is the owner of Gilmours Wellington, a foodservice wholesaler within the Foodstuffs North Island cooperative, a role he has held for the past 10 years. He also serves on the Foodstuffs North Island Board.
He brings over 20 years of FMCG experience, having worked across a range of major suppliers including SCA Hygiene, Reckitt Benckiser, Constellation Wines, Fonterra Brands, Masterfoods, Cadbury, and Coca-Cola.
Juliet Glass, Service Leader Commercial Services & Strategic Property | Inland Revenue
Juliet Glass is a senior commercial leader with more than 25 years’ experience across legal, commercial, and contract management roles in both the private and public sectors. She has supported a number of major programmes including the redevelopment of Wembley Stadium, the 2011 Rugby World Cup, and New Zealand’s ultra-fast broadband rollout.
At Inland Revenue, Juliet has built and led a high-performing commercial team while supporting the organisation’s transition from Business Transformation into benefits realisation and business-as-usual operations. She is also a ministerial appointee to the Australia New Zealand E-invoicing Board and a member of several national property and procurement leadership groups.
Barbara McCallum, Head of Procurement | Transpower New Zealand
Barbara McCallum leads procurement strategy, commercial governance, and supplier management at Transpower New Zealand, supporting a nationally critical infrastructure portfolio.
She brings over 25 years’ experience across New Zealand, Australia, and the UK, with senior roles spanning the New Zealand Defence Force, Department of Internal Affairs, NZ Transport Agency, and Chorus. Barbara is a Chartered Procurement Professional (mCIPS) and is known for a practical, risk-based approach to procurement and supplier relationship management in complex, regulated environments.
Bernadette Morgan | Manager, Contracts and Relationships, Ara Poutama Aotearoa | Department of Corrections
Bernadette Morgan leads the Contracts and Relationships function at Ara Poutama Aotearoa, overseeing a team of Supplier Relationship Managers, Contract Managers, and Contracts Advisors.
She brings a practical, outcomes-focused approach to procurement and is passionate about building strong supplier partnerships that move beyond transactional contracting to create lasting value. Before joining the Department of Corrections, Bernie worked in accounting and finance roles in the private sector, including as a Treasury Dealer at Telecom New Zealand, where she managed cashflow, interest rate exposure, and foreign currency hedging.
Thijs Nicolas, Manager Procurement Excellence | Department of Corrections
Thijs Nicolas is a versatile procurement leader with strong global experience across different sectors and a track record in lifting procurement performance, leading commercial transformations and shaping supply chains. Currently the Manager Procurement Excellence at the Department of Corrections, one of his responsibilities is leading a structural uplift in the organisation’s contract management capabilities.
Agenda for the 2026 New Zealand Summit
8:30am – Registration
9:00am - Welcome and introduction
9:05am – The 2025 Global SRM Research findings, focusing on “From Customer of Choice to Customer Delight”
Speaker: Alan Day, Chairman and Founder - State of Flux
09:40am – Aligning for Success: A journey to strategic supplier partnership
Speaker: Bernadette Morgan (Department of Corrections) & Sarah Bodel (Buddi Ltd.)
10:10am - Customer Experience Is a Team Sport: Why Supplier Relationships Matter
Speaker: Matt Humphrey (Foodstuffs)
10:30am - Break with refreshments
11:00am – Strengthening New Zealand through Better Supplier Relationships
Speaker: Michael Alp (New Zealand Government Procurement)
11:20am - Panel discussion
Panellists: Michael Alp, Juliet Glass, Barbara McCallum, Thijs Nicolas
11:45am - Q&A from audience
12:00pm – Closing Remarks
12:05pm - Networking
12:30pm – End